Customer Service Information Hours of Operation - Customer Service Inquires Central Time Monday - Thursday 9am - 4pm Friday 9am - Noon Closed - Noon Friday - Monday 9am Legal, Federal, State, and School Holidays Please remember when contacting our fax or phone lines we are closed the listed hours, dates and times above, as well as our vacation and holiday posted schedules. We received a large amount of emails per day/week. If you haven't received and automated response to your email, your email did not make it past your server firewalls. Please don't include photo's attachments, incredimail, or other smiley face services, stationary emails may also be blocked from your server to ours. We have numerous firewalls to protect customers like yourself so greatly appreciate not being sent fwd: or re: when corresponding. Earthlink customers much disconnect their firewall spam protection as it generates an auto spam email that is blocked from anyone contacting you. We can not contact you unless you add our customer service email address to your address book directly. If you are an Earthlink server or email user we appreciate your help in our customer service personal being able to help you by addressing the above properly for correspondence to and from. Questions Often Asked Are all orders placed by website or phone shipped within 2-5 working days? Answer: No, not all orders are processed and shipped within 2-5 working days. As was posted in our automated email to you generated to your payment email box when your order was placed. Orders with samples of mineral makeup or skin care, full sized natural cream or liquid minerals, makeup, or cosmetics, all natural skin care products, backordered items, or wholesale, mineral makeup and custom made foundation orders want/may take an additional 3-10 of our business days to complete and ship. When can I expect my order? Answer: Orders are processed, filled, shipped in order of receipt. Processing time is usually 2-5 days from original receipt 9am -10 am daily. All orders that are are received after 10am Monday - Thursday will be considered received the following day. Except for closure dates as listed above. No orders are processed, filled, or shipped when we are closed. Contact us | 
- SEARCH SITE
